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Terms and Conditions

Ansehn GmbH · Lessingstraße 1F, 68723 Schwetzingen, Germany

1. Scope and Contracting Parties

Who do these Terms apply to?

These Terms and Conditions apply to all contracts between us, Ansehn GmbH, Lessingstraße 1F, 68723 Schwetzingen, Germany (“we”, “us”), and you as a business customer (“you”) regarding the use of our platform at www.ansehn.com. Your own terms and conditions do not apply unless we expressly agree to them.

2. Subject Matter of the Contract and Services

What service do we provide?

We provide you with a platform that enables you to:

  • monitor the visibility of your brand on AI platforms (such as ChatGPT, Google AI Overview, and Perplexity),
  • analyze and optimize the performance of prompts,
  • analyze competitors in real time,
  • receive individual, data-driven recommendations, and
  • implement concrete Content Actions to specifically improve your content for AI search systems.

The exact scope of features and services may vary depending on the selected service package and results from the respective offer, contract, or order confirmation.

3. Contract Formation, Term, and Termination

How long does this contract run?

The contract is concluded once the customer accepts an offer from us or registers on our platform and we activate access to the Service.

The term of the contract is determined by the respective offer, contract, or order confirmation. The contract may be concluded:

  • for an indefinite term, or
  • for a fixed minimum term (e.g. 3, 6, or 12 months).

If a fixed minimum term has been agreed, the contract will automatically renew for the agreed renewal period unless it is terminated with four (4) weeks' notice prior to the end of the respective term.

Contracts concluded for an indefinite term may be terminated with four (4) weeks' notice to the end of a calendar month. Termination may be made in text form (e.g. by email). The right of either party to terminate the contract for cause (extraordinary termination) remains unaffected.

4. Pricing, Payment Terms, and Price Changes

What does the Service cost and how do you pay?

The fees depend on the selected plan. All amounts are stated in EUR and are net of VAT (if applicable).

We invoice fees monthly in advance. Payments are due within fourteen (14) days of the invoice date.

If you are in default of payment, we may suspend your access to the Service and charge statutory default interest.

Any changes to pricing will be communicated to the customer by email and will take effect no earlier than thirty (30) days after Ansehn's notice. If Ansehn increases the fees by more than 10%, the customer is entitled to terminate the subscription agreement for cause by giving four (4) weeks' notice from receipt of the price increase notice. In the price increase notice, we will specifically remind you of this termination right.

5. Use of the Platform, Obligations, and Prohibited Uses

What are you allowed to do on our platform and what is not permitted?

You may use our platform only in compliance with applicable laws and these Terms and Conditions.

In particular, the following is prohibited:

  • Multiple use / account sharing: Access is personal and may only be used by you or an authorized user within your organization. The sharing of login credentials, use by multiple individuals, or account sharing is not permitted without our prior written consent.
  • Using our platform for illegal, unlawful, or immoral purposes (e.g. drug trafficking, prostitution, violence, or terrorism).
  • Creating, processing, or distributing content that is illegal, discriminatory, offensive, pornographic, or harmful to minors.
  • Accessing data, systems, or functions of ours or third parties without authorization.
  • Circumventing access restrictions or security mechanisms, or otherwise impairing the operation of our platform.
  • Engaging in unfair competitive practices (e.g. systematic spying, data mining, or scraping).

If you violate these rules, we may suspend your access to the platform and/or terminate the contract with immediate effect. Any claims for damages remain unaffected.

6. Usage Rights, Confidentiality, and Protection of Know-How

How you may use our content and how do we protect our know-how?

You may use all analyses, reports, recommendations, and other content provided by us solely for the purposes of your own business. You may not disclose, publish, or otherwise make such information available to third parties, nor use it for other companies or individuals, unless we have expressly agreed to this in text form. Use for other projects outside of your own business is also not permitted.

We treat all information that you provide to us in the course of our cooperation in the same manner. This includes your data, strategies, trade secrets, and any other confidential information we receive from you. We do not disclose such information to third parties and use it solely for the performance of the contract and for improving our services for you. You can rely on us to handle your trust and know-how as responsibly as we expect you to handle ours.

Both parties agree to keep all information that is not publicly known and that they receive in connection with this contract strictly confidential and to protect it from access by third parties. This obligation applies both during the term of the contract and after its termination.

If either party is unsure whether certain information is confidential, it shall be treated as confidential in case of doubt.

7. Reference Use and Marketing

May we refer to you for marketing purposes?

You grant us the right to use your company name and logo as a reference, including for marketing purposes and case studies. You may object to this use at any time with effect for the future by sending an email to hello@ansehn.com.

8. Error and Incident Reporting

What should you do if you notice an error or disruption?

If you discover any errors, disruptions, or irregularities on our platform, you must notify us immediately by email at hello@ansehn.com.

9. Support, Availability, and Maintenance

When and how do we support you?

You may contact us with questions or issues on business days from Monday to Friday between 9:00 a.m. and 6:00 p.m. (CET) by email at hello@ansehn.com.

Our platform is generally available approximately 98% on a monthly average. Exceptions apply in cases of scheduled maintenance, events beyond our control (such as force majeure), or disruptions caused by external service providers.

We perform regular maintenance to ensure reliable operation of the platform. If maintenance results in significant restrictions, we will inform you in advance.

10. Changes and Further Development of the Platform

How do we handle updates and changes?

We continuously develop and improve our platform. This includes introducing new features, modifying existing features, or making improvements, for example for security reasons. We may also change, add, or remove individual features, provided that the core functionalities of the platform remain available to you.

If we make material changes that significantly affect your use of the platform, we will inform you in a timely manner, for example by email or by a notice directly on the platform. However, you have no entitlement to the continued availability of specific features in an unchanged form.

11. Use of Subcontractors and Third-Party Providers

Who else works for us?

For certain services, we use third-party companies, for example for hosting, cloud infrastructure, email delivery, or payment services. We may select, replace, or engage such service providers at any time without requiring your consent.

12. Technical Requirements

What do you need in order to use our platform?

In order to use our platform, you must provide us with your brand name and website address so that we can set up the monitoring.

You are responsible for ensuring that you meet the necessary technical requirements. This includes, for example, a stable internet connection, a current browser, and suitable devices (such as a computer or smartphone).

13. Export and Backup of Customer Data

Can you back up or export your data?

We regularly back up the platform and your data to ensure they remain secure and available.

The export of your data or reports is not available by default. If you wish to export specific data, please contact us. We will then review whether and how we can provide the requested data (for example via a Looker Studio integration). Additional fees may apply for data exports, and we will inform you of any such costs in advance.

After termination of the contract, your data will be deleted following a short transition period. There is no entitlement to continued storage or provision of your data after the end of the contract. If you wish to request a data export prior to deletion, you must notify us in due time.

14. Termination of the Contract: Data Deletion and Access

What happens to your data when the contract ends?

Upon termination of the contract, we will immediately suspend your access to the platform. Your data will be deleted after a short transition period, no later than thirty (30) days after the end of the contract. If you would like your data to be deleted earlier, please let us know.

After termination of the contract, we are not obliged to retain or provide your data.

15. Liability

When are we liable for damages and when are we not?

We are liable without limitation in cases of intent or gross negligence, as well as for damages resulting from injury to life, body, or health.

In cases of slight negligence, we are liable only for breaches of essential contractual obligations (cardinal obligations), and such liability is limited to the foreseeable damage typical for this type of contract.

We are not liable for indirect damages, consequential damages, or loss of profit.

We do not guarantee any specific results (e.g. improved rankings or increased revenue).

Our limitations of liability also apply to our vicarious agents and other persons engaged in the performance of our contractual obligations.

Our platform provides suggestions or recommendations in various places that are generated in whole or in part by artificial intelligence (AI). These contents are provided for support purposes only and must be carefully reviewed by you before use or implementation. We assume no liability for any damages or disadvantages arising from the use, implementation, or disclosure of such AI-generated suggestions or content.

16. Data Protection

How do we handle your data?

We process your personal data exclusively in accordance with applicable data protection laws. Further information can be found in our Privacy Policy at www.ansehn.com/privacy.

17. Mitigation of Damages and Cooperation Obligations

How can / must you help prevent damages?

You are obliged to contribute to the prevention or reduction of damages. This includes, in particular:

  • keeping your access credentials secure and not sharing them with third parties,
  • notifying us immediately of any errors or disruptions, and
  • cooperating with us to resolve issues quickly.

18. Negotiation and Mediation Clause

What happens if a dispute arises?

In the event of disputes arising in connection with this contract, the parties shall jointly undertake two out-of-court steps to resolve the dispute, unless both parties agree to waive this mediation clause.

  • Step 1 – Negotiation: The parties shall first attempt to reach an amicable solution through negotiations.
  • Step 2 – Mediation: If one party declares the negotiations to have failed or if no agreement is reached within sixty (60) days, the parties shall attempt to resolve the dispute through mediation with a mediator.

19. Final Provisions

What else needs to be regulated?

Text Form: If we amend, supplement, or terminate the contract, this must be done in text form (e.g. email). This requirement of text form may itself also be amended in text form.

Agencies: Deviating or supplementary agreements to these Terms and Conditions may be individually agreed between an agency and us. Such agreements require at least text form to be effective and may, in particular, also be concluded by email. Individual agreements shall take precedence over these Terms and Conditions.

Governing Law: These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Jurisdiction: The exclusive place of jurisdiction for all disputes shall be Mannheim, Germany, to the extent permitted by law.

Severability Clause: If individual provisions of this contract are or become invalid or unenforceable, or if the contract contains gaps, the remaining provisions shall remain in full force and effect. The parties undertake to replace the invalid or incomplete provision with a valid provision that comes closest to the intended economic purpose of the original provision.